Privacy Policy

Who we are

Sulam Sayang is a family law practice registered with the Malaysian Bar and operating from Wisma Lentera, Jalan Sutera, 81100 Johor Bahru, Johor, Malaysia. Our telephone number is +60 7-2938 6471.

References to "we", "us", or "our" throughout this notice mean Sulam Sayang.

What information we collect

We collect personal information only when it is necessary. The information we may hold about you includes:

• Contact details — your name, telephone number, and email address, provided when you complete our contact form or telephone us.
• Enquiry content — the details you share when describing your matter, whether by form, telephone, or email.
• Website usage data — anonymous technical data such as your browser type, general geographic region (at country level), and pages visited, collected through cookies if you have accepted them.

We do not collect sensitive personal data (such as financial account details, identification numbers, or health information) through this website. If such information becomes necessary in the course of legal work, it will be requested through a secure channel and handled under our client-care obligations.

Why we collect your information

We use the information you provide to:

• Respond to your enquiry in a considered and appropriate way.
• Determine whether we are able to assist with your matter.
• Comply with our professional obligations under Malaysian Bar rules.
• Keep a record of correspondence as required by law.

Where you have accepted analytics cookies, we use aggregated, non-identifiable website usage data to understand how visitors find and use this site, so that we can improve it. This data is never used to identify individual visitors.

Legal basis for processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following bases:

• Your consent — when you submit a contact form or accept cookies, you consent to the processing described in this notice.
• Legitimate interests — in managing our practice and maintaining client records as required by our professional regulator.
• Legal obligation — where retention of certain records is required by Malaysian law or Bar Council rules.

How long we keep your information

Enquiry correspondence is retained for up to seven years from the date of the enquiry, in line with standard limitation periods under Malaysian law. If you become a client, files are retained for the period required by the Legal Profession (Practice and Etiquette) Rules 1978 and any subsequent guidance from the Bar Council.

Anonymous website analytics data is held for up to twenty-six months before being deleted by the analytics provider.

Who has access to your information

Your personal information is accessed only by the solicitors and support staff at Sulam Sayang who need it to handle your enquiry. We do not sell, rent, or trade your personal information.

We may share information with third-party service providers who assist us in operating this website (such as our analytics provider and web host). These providers are contractually required to handle your data only as instructed by us and to maintain appropriate security measures.

We will disclose personal information to law enforcement or regulatory authorities if required to do so by law.

Security

We take reasonable technical and organisational precautions to protect personal information against loss, misuse, and unauthorised access. Correspondence containing sensitive matter is handled through secure channels. However, no transmission over the internet can be guaranteed as completely secure.

Your rights

Under the PDPA and, where applicable, internationally recognised data-protection standards, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we hold about you, subject to our legal obligations to retain certain records.
• Withdraw consent for processing at any time, where processing is based on your consent.

To exercise any of these rights, please write to us at [email protected] or call +60 7-2938 6471. We will respond within fourteen working days.

Cookies

This website uses cookies. Please read our Cookie Policy for a full explanation of how cookies are used and how you can manage them.

Links to other websites

This website may contain occasional links to external resources. We are not responsible for the privacy practices of those sites and encourage you to read their privacy notices before sharing personal information with them.

Changes to this notice

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Material changes will be noted prominently. Continued use of this website after an update constitutes acceptance of the revised notice.

Contact us

If you have any questions about how we handle your personal information, or if you wish to make a complaint, please contact us:

• By telephone: +60 7-2938 6471
• By email: [email protected]
• By post: Sulam Sayang, Wisma Lentera, Jalan Sutera, 81100 Johor Bahru, Johor, Malaysia

If you are not satisfied with our response, you may refer your complaint to the Personal Data Protection Commissioner of Malaysia.